{"id":20270,"date":"2022-07-21T09:51:39","date_gmt":"2022-07-21T07:51:39","guid":{"rendered":"https:\/\/www.dmt-kern.de\/faq\/"},"modified":"2025-06-17T15:25:09","modified_gmt":"2025-06-17T13:25:09","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.dmt-kern.de\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<p>[vc_row row_type=&#8221;row&#8221; type=&#8221;full_width&#8221; in_content_menu=&#8221;&#8221; text_align=&#8221;left&#8221; css_animation=&#8221;&#8221; el_class=&#8221;leerraum-desktop&#8221;][vc_column offset=&#8221;vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;][vc_empty_space height=&#8221;150px&#8221;][\/vc_column][\/vc_row][vc_row row_type=&#8221;row&#8221; type=&#8221;full_width&#8221; in_content_menu=&#8221;&#8221; text_align=&#8221;left&#8221; css_animation=&#8221;&#8221;][vc_column][layerslider_vc id=&#8221;25&#8243;][\/vc_column][\/vc_row][vc_row row_type=&#8221;row&#8221; type=&#8221;full_width&#8221; in_content_menu=&#8221;&#8221; text_align=&#8221;center&#8221; background_color=&#8221;#ffffff&#8221; padding_top=&#8221;40&#8243; padding_bottom=&#8221;40&#8243; css_animation=&#8221;&#8221; css=&#8221;.vc_custom_1660027457773{background-color: #fec300 !important;}&#8221;][vc_column][vc_column_text]<\/p>\n<p style=\"color: #3a3a3a; text-align: center; font-weight: bold; font-size: 25px;\">FAQ<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row row_type=&#8221;row&#8221; type=&#8221;full_width&#8221; in_content_menu=&#8221;&#8221; text_align=&#8221;left&#8221; css_animation=&#8221;&#8221; el_class=&#8221;leerraum-desktop&#8221;][vc_column][vc_empty_space height=&#8221;60px&#8221;][\/vc_column][\/vc_row][vc_row row_type=&#8221;row&#8221; type=&#8221;grid&#8221; in_content_menu=&#8221;&#8221; text_align=&#8221;left&#8221; background_color=&#8221;#ffffff&#8221; css_animation=&#8221;&#8221; el_class=&#8221;q_toolbar_dropcaps1&#8243;][vc_column][vc_empty_space height=&#8221;30px&#8221;][vc_column_text]<\/p>\n<h4>Help and Answers to Frequently Asked Questions<\/h4>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;20px&#8221;][vc_column_text]<strong>1. What information is needed for a fault report?<\/strong><\/p>\n<p>For a quick processing, we need:<\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>Machine type and serial number<\/li>\n<li>Exact description of the fault<\/li>\n<li>Time of occurrence<\/li>\n<li>Photos or videos (if possible)<\/li>\n<li>Your contact details for further questions<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>2. How quickly is a service appointment scheduled?<\/strong><\/p>\n<p>Usually within 1-2 weeks after receiving the fault report, depending on urgency and location.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>3. How can I order spare parts?<\/strong><\/p>\n<p>Spare parts can be ordered by email. Please provide the part number and machine serial number.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>4. Are maintenance contracts offered?<\/strong><\/p>\n<p>Yes, we offer maintenance contracts that include regular inspections and preventive maintenance.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>5. How can I extend the lifespan of my machine?<\/strong><\/p>\n<p>Through regular maintenance, using original spare parts, and training your operating personnel.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>6. How long are spare parts available?<\/strong><\/p>\n<p>Spare parts are generally available for at least 10 years after the machine\u2019s delivery.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>7. Can I have my employees trained on your machines?<\/strong><\/p>\n<p>Yes, we offer training for operation, maintenance, and troubleshooting &#8211; either on &#8211; site at your location or at our training center.[\/vc_column_text][vc_empty_space height=&#8221;10px&#8221;][\/vc_column][\/vc_row][vc_row row_type=&#8221;row&#8221; type=&#8221;full_width&#8221; in_content_menu=&#8221;&#8221; text_align=&#8221;left&#8221; css_animation=&#8221;&#8221;][vc_column][vc_empty_space height=&#8221;60px&#8221;][\/vc_column][\/vc_row][vc_row row_type=&#8221;row&#8221; type=&#8221;full_width&#8221; in_content_menu=&#8221;&#8221; text_align=&#8221;left&#8221; css_animation=&#8221;&#8221;][vc_column][vc_empty_space height=&#8221;100px&#8221;][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row row_type=&#8221;row&#8221; type=&#8221;full_width&#8221; in_content_menu=&#8221;&#8221; text_align=&#8221;left&#8221; css_animation=&#8221;&#8221; el_class=&#8221;leerraum-desktop&#8221;][vc_column offset=&#8221;vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;][vc_empty_space height=&#8221;150px&#8221;][\/vc_column][\/vc_row][vc_row row_type=&#8221;row&#8221; type=&#8221;full_width&#8221; in_content_menu=&#8221;&#8221; text_align=&#8221;left&#8221; css_animation=&#8221;&#8221;][vc_column][layerslider_vc id=&#8221;25&#8243;][\/vc_column][\/vc_row][vc_row row_type=&#8221;row&#8221; type=&#8221;full_width&#8221; in_content_menu=&#8221;&#8221; text_align=&#8221;center&#8221; background_color=&#8221;#ffffff&#8221; padding_top=&#8221;40&#8243; padding_bottom=&#8221;40&#8243; css_animation=&#8221;&#8221; css=&#8221;.vc_custom_1660027457773{background-color: #fec300 !important;}&#8221;][vc_column][vc_column_text] FAQ [\/vc_column_text][\/vc_column][\/vc_row][vc_row row_type=&#8221;row&#8221; type=&#8221;full_width&#8221; in_content_menu=&#8221;&#8221; text_align=&#8221;left&#8221; css_animation=&#8221;&#8221; el_class=&#8221;leerraum-desktop&#8221;][vc_column][vc_empty_space height=&#8221;60px&#8221;][\/vc_column][\/vc_row][vc_row row_type=&#8221;row&#8221; type=&#8221;grid&#8221; in_content_menu=&#8221;&#8221; text_align=&#8221;left&#8221; background_color=&#8221;#ffffff&#8221; css_animation=&#8221;&#8221; el_class=&#8221;q_toolbar_dropcaps1&#8243;][vc_column][vc_empty_space height=&#8221;30px&#8221;][vc_column_text]&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"open","template":"full_width.php","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","footnotes":""},"class_list":["post-20270","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.dmt-kern.de\/en\/wp-json\/wp\/v2\/pages\/20270","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.dmt-kern.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.dmt-kern.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.dmt-kern.de\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.dmt-kern.de\/en\/wp-json\/wp\/v2\/comments?post=20270"}],"version-history":[{"count":4,"href":"https:\/\/www.dmt-kern.de\/en\/wp-json\/wp\/v2\/pages\/20270\/revisions"}],"predecessor-version":[{"id":20274,"href":"https:\/\/www.dmt-kern.de\/en\/wp-json\/wp\/v2\/pages\/20270\/revisions\/20274"}],"wp:attachment":[{"href":"https:\/\/www.dmt-kern.de\/en\/wp-json\/wp\/v2\/media?parent=20270"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}