Help and Answers to Frequently Asked Questions

1. What information is needed for a fault report?

For a quick processing, we need:

• Machine type and serial number
• Exact description of the fault
• Time of occurrence
• Photos or videos (if possible)
• Your contact details for further questions

2. How quickly is a service appointment scheduled?

Usually within 1-2 weeks after receiving the fault report, depending on urgency and location.

3. How can I order spare parts?

Spare parts can be ordered by email. Please provide the part number and machine serial number.

4. Are maintenance contracts offered?

Yes, we offer maintenance contracts that include regular inspections and preventive maintenance.

5. How can I extend the lifespan of my machine?

Through regular maintenance, using original spare parts, and training your operating personnel.

6. How long are spare parts available?

Spare parts are generally available for at least 10 years after the machine’s delivery.

7. Can I have my employees trained on your machines?

Yes, we offer training for operation, maintenance, and troubleshooting – either on – site at your location or at our training center.